How It Works

At De Furnishers Guild, we are committed to delivering high-quality furniture and an excellent shopping experience. Here’s how our process works, from browsing and purchasing to delivery and handling any issues that may arise.

1. Browse and Purchase

• Visit our website or contact us directly to explore our extensive collection of home and office furniture, including Italian and Turkish pieces, as well as customized furniture options.
• Add your chosen items to the cart and proceed with the checkout. If you are purchasing for an entire house or room, or need customized furniture, you can get in touch with us directly for consultation and special rates.
• Once your order is placed, we will confirm it and begin processing. Payments can be made through various methods, including bank transfers, credit/debit cards, or cash on delivery (for certain areas).

2. Customization and Design

• If you require customized furniture, such as baby furniture or school furniture, our team will work with you to design pieces that meet your exact specifications. You will be consulted on the design, materials, and pricing.
• Please note that customized furniture is non-returnable and non-refundable once the design is finalized and the order is placed.

3. Delivery

• Upon successful order confirmation and payment, we will arrange for the delivery of your items to the specified address.
• We ensure that all items are carefully packed and delivered to avoid damage. Upon delivery, please inspect the items carefully. If the product arrives with scratches, dents, or incorrect color as compared to what was ordered, please notify us immediately (within 7 days). We will take responsibility for these issues and arrange for an exchange or replacement at no additional cost.

4. Responsibility After Delivery

• Damages caused by the customer: Once the furniture is delivered and accepted by the customer, any subsequent damage caused after delivery (such as scratches, stains, or misuse) will be the responsibility of the customer. In such cases, the customer will bear the costs for repairs or replacements.
• Color and Scratches at Delivery: If there are any discrepancies in color or scratches found at the time of delivery, De Furnishers Guild is fully responsible, and we will ensure a resolution, including a replacement or repair at no cost to you.
• Handling Damages: If your product is damaged during transit or delivery, please take clear photos and notify us immediately. We will investigate the issue and take the necessary steps to replace or repair the damaged items, free of charge.

5. Returns and Exchanges

• For items that are not customized, you may return or exchange them if they are defective or damaged. Please refer to our Return Policy for more information.
• Customized furniture is non-returnable and non-refundable once the order is confirmed and production begins. Any alterations made to these pieces after delivery are the responsibility of the customer.

6. Customer Support

If you encounter any issues or have questions about your order, our customer service team is here to help. Contact us via:

• Email: defurnishersguild@gmail.com
• Phone: +92 301 0041890
• Address: 18m Feroz Pur Road, Lahore, Nishtar Colony, Jinnah Colony, Street 9, Plot 6/A

We are committed to ensuring your satisfaction and will do everything we can to resolve any issues promptly.