Return Policy

At De Furnishers Guild, we are committed to providing high-quality furniture and exceptional customer service. Please read our return policy carefully to understand the terms and conditions.

1. Standard Returns

• Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will assist you with a return or exchange for the same item, or a full refund if a replacement is unavailable.
• Return Process: To initiate a return, please contact us at defurnishersguild@gmail.com or call us at +92 301 0041890. We will guide you through the process and provide you with return instructions.
• Condition of Return: All returns must be in the original packaging, unused, and in resellable condition. Any returns that do not meet these criteria will not be accepted.

2. Non-Returnable Items

• Customized Furniture: All custom-made furniture, including but not limited to baby furniture, school furniture, and any other personalized items, is non-returnable and non-refundable once the production process has begun or the item has been delivered. This includes any alterations or special requests made to the furniture.
• Sale or Discounted Items: Items purchased at a discounted rate or as part of a promotional offer are not eligible for return or exchange unless defective or damaged.

3. Exchange Policy

• Exchanges are allowed only for defective or damaged items, as stated in the Defective or Damaged Items section above. You must contact us within 7 days of receiving the product for an exchange.
• If an item is exchanged, it will be subject to stock availability.

4. Refund Process

• Refunds are processed for defective, damaged, or incorrect items within 7 days of delivery. Once we receive the returned item and verify its condition, we will issue a refund to the original payment method.
• Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or damaged.
• In case of a valid return or exchange, shipping costs for the replacement item will be covered by De Furnishers Guild.

6. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:

• Email: defurnishersguild@gmail.com
• Phone: +92 301 0041890
• Address: 18m Feroz Pur Road, Lahore, Nishtar Colony, Jinnah Colony, Street 9, Plot 6/A